Privacy Policy

Last Updated: 02/01/2026

At Cosplay Palace, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Section 1 – Information We Collect

When you purchase from our store, we collect personal information necessary to complete your transaction, such as your name, billing address, shipping address, email address, and payment details.

When you browse our store, we automatically receive your device’s Internet Protocol (IP) address to help us understand your browser and operating system and improve your experience.

Email Marketing (if applicable):
With your permission, we may send you emails about our store, new products, promotions, and updates. You can unsubscribe at any time.

Section 2 – Consent

How do we obtain your consent?

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, we assume your consent to collect and use that information for that specific purpose.

If we request your information for a secondary purpose (such as marketing), we will either ask for your explicit consent or provide you with an option to decline.

How do you withdraw consent?

You may withdraw your consent at any time by contacting us at support@cosplaypalace.com or by mail at:

Cosplay Palace
P.O. Box 284
Stayton, Oregon 97383
United States

Section 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 – Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage systems and databases, protected behind secure firewalls.

Payments

If you choose a direct payment gateway, Shopify encrypts your credit card data in accordance with PCI-DSS standards. Transaction data is retained only as long as necessary to complete your purchase and is then deleted.

All payment gateways adhere to PCI-DSS requirements as managed by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover).

For more details, you may review Shopify’s:

  • Terms of Service

  • Privacy Policy

Section 5 – Third-Party Services

Third-party providers we use collect, use, and disclose your information only as necessary to perform their services.

Some providers (such as payment processors) have their own privacy policies. We encourage you to review their policies to understand how your information is handled.

Please note that third-party providers may be located in different jurisdictions, meaning your information may be subject to foreign laws.

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

Links

We are not responsible for the privacy practices of other websites. Please review their privacy policies when visiting external sites.

Section 6 – Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no system is 100% secure, we comply with PCI-DSS requirements and additional industry standards.

Section 7 – Cookies

We use cookies to improve your shopping experience. These cookies may include:

  • _session_id – session tracking

  • _shopify_visit – visit analytics

  • _shopify_uniq – visitor count tracking

  • cart – stores cart contents

  • _secure_session_id – session security

  • storefront_digest – password-protected access

You may choose to disable cookies through your browser settings.

Section 8 – Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

Section 9 – Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue service.

Questions & Contact Information

If you would like to access, correct, amend, or delete personal information, register a complaint, or request more details, please contact our Privacy Compliance Officer at:

Email: support@cosplaypalace.com
Mail:
Cosplay Palace
Attn: Privacy Compliance Officer
P.O. Box 284
Stayton, Oregon 97383
United States