Refund & Return Policy

At Cosplay Palace, we want you to shop with confidence. Please review our refund and return policy below.

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Please do not send returned items directly to the manufacturer.

Sizing and Fit Returns

If an item does not fit, eligible regular-priced items may be returned within the 30-day return period, provided they meet all return requirements listed above.

Customers are responsible for return shipping costs for sizing and fit returns.

We do not provide direct size exchanges. Customers may return the eligible original item for a refund and place a new order for their preferred size. Sale items remain non-refundable.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods, including food, flowers, newspapers, and magazines
• Intimate or sanitary items
• Hazardous materials, flammable liquids, or gases
• Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

• Items showing clear signs of use
• Opened media items, including CDs, DVDs, VHS tapes, software, video games, and vinyl records
• Items returned damaged or missing parts for reasons not caused by our error.
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be applied to your original payment method within a few business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@cosplaypalace.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please email support@cosplaypalace.com.

Exchange return address:

Cosplay Palace
282 SE Ivy St
Mill City, OR 97360

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your product, mail it to:

Cosplay Palace
282 SE Ivy St
Mill City, OR 97360

• Return shipping costs are the customer’s responsibility.
• Original shipping fees are non-refundable.
• If Cosplay Palace provides a return shipping label, its cost may be deducted from the refund.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.