Refund & Return Policy

At Cosplay Palace, we want you to shop with confidence. Please review our refund and return policy below.

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused, in the same condition as received
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required

Please do not send returned items directly to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Gift cards
Downloadable software products
Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary items
Hazardous materials or flammable liquids or gases
Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

Items showing clear signs of use
Opened media items (CDs, DVDs, VHS tapes, software, video games, vinyl records, etc.)
Items returned damaged or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within a few business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you’ve completed these steps and still haven’t received your refund, please contact us at support@cosplaypalace.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, please email support@cosplaypalace.com.

Exchange return address:
P.O. Box, Stayton, OR 97383, United States

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your product, mail it to:
P.O. Box, Stayton, OR 97383, United States

Return shipping costs are the responsibility of the customer
Shipping fees are non-refundable
If a refund is issued, return shipping costs may be deducted

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.