Shipping Policy

The following shipping terms apply to orders placed with Cosplay Palace.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During high-volume periods, holidays, supplier delays, or for specialty/custom items, processing may take up to 5 business days.

Estimated Delivery Time

After processing, the estimated delivery is typically 7–14 business days.

Most orders arrive within 8–17 business days from the date the order is placed, depending on carrier handling, destination, and product availability.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking numbers may take 24–72 hours to update after the carrier receives the package.

Multiple Packages

Some orders may ship in multiple packages depending on product availability, item type, or supplier location. If your order ships separately, you may receive more than one tracking number.

Shipping Delays

We work hard to deliver orders within the estimated timeframe, but delivery times may be affected by carrier delays, weather, holidays, address issues, customs processing, or other events outside of our control.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout. If you notice an address mistake after placing your order, please contact us as soon as possible.

We will do our best to help update the address before the order ships, but we cannot guarantee changes once an order has begun processing or has already shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged, or tracking has not updated for an extended period, please contact us so we can help look into the issue.

If an item arrives damaged, please keep the packaging and contact us with photos of the item and package so we can review the issue and assist you.

Questions

If you have any shipping questions, please contact us through our Contact Us page.